A: 1. Inicia sesión ó Regístrate.

      2. Da click en “Comprar”.

      3. Sigue las instrucciones señaladas en la pantalla.

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A: 1. Choose Log in and then “My cabinet” on the top. Make sure your Reach Me is inserted and the phone is switched on.

    2. Click «My cards» and then «Add existing Sim». Fill in your Reach Me number.

    3. You will receive a text message with an activation code. Fill it in and press “Confirm”.

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A: 1. Log in. Make sure that you have already added the Reach Me card(s) to your account.

2. Click Buy.

3. Then click «Top-up online».

4. Select the top up amount(s) and follow the instructions on the screen.

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A: You can see the location of each Reach Me that belongs to your account from 100 up to 2000 meters accuracy.

To activate the feature:

1. Log in, click My cabinet and then “Location Services.
2. Choose your number to get location and follow the instructions on the screen.

Please note that there is a 1€ charge per 30 days for this service in case of 100 requests package and a 5€ charge in case of 1500 requests package. The cost will be deducted from your balance.

R: Marque al +372 686 8000 o escriba al correo support@reachmesim.com

Los primeros 3 minutos de la llamada a soporte son gratis desde tu número Reach Me. Las tarifas regulares aplican desde el 4to minuto de la llamada.

A: Reach Me is a seamless callback service. You dial an international number from your phone as usual. Reach Me picks up your call, connects it to the number you dialed and calls you back, connecting the two ends of the line. This ensures that the call travels exclusively through our partner networks, generating up to 85% savings AND ensuring superior sound quality to boot, no matter where you are. Simple.

A: Reach Me is designed to work with all mobile phone handsets. Very few mobile phones will not work with Reach Me at all.

1. Locked phones
Reach Me works only in unlocked mobile phones. When you insert your Reach Me in locked phone, you may see a message like this:
“Restricted SIM”, “Insert correct SIM”, “SIM registration failed”. Please contact your handset provider to have the phone unlocked.

2. Some  Samsung, LG, Blackberry and iPhone users might need to take the following steps:
A. Find Reach Me menu in your phone menu (Main Menu on  Blackberry, General – Phone – SIM Applications on iPhone) and choose “Settings”
B. Press “YES” or “OK”
C. Input “1101” and choose “OK” (there should be a message on the screen that says “CC OptionX: ON”).
D. Go ahead and make calls as usual. To turn this option OFF, enter 1102.

3. A small number of handsets or older style phones (5 years +) may require a different dialling method  when making calls with Reach Me.
Try to dial in the following mode: *146* 00 country code, telephone number #. Press call.

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A: Reach Me does not ‘age’. There are no maintenance fees and as long as you use the Reach Me card at least once a year, all your money will still be there.

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1. Carefully punch out the SIM card from the plastic holder and insert it into your unlocked GSM mobile phone as instructed in the phone’s user manual.

2. Turn on your phone.
If your phone prompts you to enter a PIN, enter the four-digit PIN code (it is provided on the plastic holder).

3. Your phone will now have a new number that works in over 190 countries! Let your friends, family and business partners know your new number and start saving up to 85% on international roaming charges!

R: Para viajar a estas zonas tu teléfono debe ser compatible con 3G. Para el resto del mundo, si tu teléfono funciona en tu país no tendrás problemas (eso sí, debe ser compatible con GSM 800/850/900/1800/1900).

Para hacer una llamada desde tu número ReachMe debes:
Marcar “00” o “+” seguido por el código del país y el número de teléfono.

R: Para usar tu lista de contactos, debes primero guardar tus contactos con el código de llamada internacional.
Guárdalos con “00” ó “+” seguido por el código del país y el número de teléfono.

R: Para llamar a un número ReachMe debes anteponer “00” o “+” seguido del número, por ejemplo: +372 XXXXXXXX. El número ReachMe está escrito en la tarjeta contenedora donde viene la tarjeta ReachMe.

R: Como normalmente lo hace.

R: Todas las tarifas dependen del país donde te encuentres y si estás haciendo o recibiendo una llamada.
Sin embargo, hay algunos destinos donde hay cobros adicionales. Si llamas desde cualquier lugar a alguno de estos países habrá un cobro adicional en la llamada de salida. Sin embargo, estos destinos son normalmente islas y países remotos. Entra a Costos y Cobertura para revisar cuáles son estos destinos.
Por otra parte, hay una tasa especial para llamadas entre Reach Me o a tu Buzón de Voz. Si te encuentras en cualquier país con llamada entrante a costo cero el llamar a otro Reach Me o a tu Buzón de Voz costará solo USD 0,25. Incluso si la persona a la que llamas no se encuentra en un país donde la llamada entrante no sea gratis.
Un mensaje de texto cuesta USD 0,15 dentro de la UE, en la mayoría de los otros países cuesta USD 0,35. Recibir mensajes de texto es gratuito en todo el mundo.
Puedes descargar todas las tarifas en Costos y Cobertura. Nuestras tarifas están constantemente bajando por lo que en el futuro podrás hablar lo mismo a un menor costo!

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A: Reach Me offers a voicemail service that handles incoming calls when the user is unavailable or busy. Download the full voicemail guide.

How to activate voicemail

• Dial 091 (or *146*091#) and press call.
• You will see on the screen “Voicemail activated”, the incoming calls will be redirected to your voicemail in case you cannot answer the phone.

How to deactivate voicemail

• Dial 090 (or *146*090#) and press call button.
• You will see on the screen “Voicemail deactivated”.

How to check the number of voicemail messages

• Dial 094 (or *146*094#) and press call.
• You will see on the screen “You have X new messages in your voice mailbox”.

How to listen to your voicemail messages

• Dial 095 (or *146*095#) and press call. You’ll see “Wait for call” and in a few seconds your phone will ring.
• Answer as you normally would and you’ll hear how many messages you have. Press 1 to listen to the messages.